Shipping policy

Arcadia Velle currently ships gemstones within the United States.

Orders are prepared and handed to UPS within 2 business days after payment is confirmed. Business days exclude weekends and U.S. federal holidays. If we cannot ship within that time, we will contact you with an updated date and the option to accept the delay or cancel for a full refund.

UPS Ground shipping costs $14.95 per order. The estimated transit time is 3–5 business days after UPS accepts the package. Delivery dates are estimates and can change due to carrier delays or weather.

We will send tracking information to the email address provided at checkout when your order ships. Please check that your shipping address is correct before placing your order.

If your package is damaged, missing, or delivered incorrectly, contact us through our Contact page with your order number so we can investigate and provide any remedy required by law.