Refund policy

All Arcadia Velle gemstone sales are final. We do not accept returns or exchanges for change of mind, personal preference, buyer’s remorse, or differences in color or appearance caused by lighting, screen settings, magnification, or photography.

Please review all product photographs, measurements, weights, descriptions, treatment disclosures, and certification information before purchasing.

If your order arrives damaged, contains the wrong item, is materially different from its description, or does not arrive, contact us through our Contact page within 48 hours of delivery or the expected delivery date. Include your order number and clear photographs when applicable. We will review the claim and provide a remedy when required, which may include a replacement, store credit, or refund.

Approved returns must be authorized before shipment and returned in their original condition and packaging. Unauthorized returns will not be accepted.

This policy does not limit any rights or remedies that cannot legally be excluded.