Privacy policy

Last updated: October 2, 2026

Arcadia Velle operates this website and online store, including the information, products, features, and services made available through it. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit ArcadiaVelle.com, purchase from us, contact us, or otherwise use our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our store, we may collect:

Contact information, including your name, email address, telephone number, billing address, and shipping address.
Order information, including products purchased, order value, shipping method, order status, and transaction history.
Payment information, including payment method, payment confirmation, and limited billing details. Payments are processed through Shopify and its payment providers. We do not directly store complete payment-card numbers.
Account information, if you create or use a customer account.
Communications, including information submitted through our contact form, email, or customer-support requests.
Device and technical information, including IP address, browser type, device type, network connection, cookie identifiers, and similar information.
Website activity, including pages and products viewed, searches, cart activity, checkout activity, referring websites, and interactions with store features.
Marketing preferences, including whether you requested or agreed to receive promotional communications.

How We Collect Information

We collect personal information directly from you, automatically when you browse or interact with the website, and from Shopify, payment processors, shipping providers, fraud-prevention services, analytics providers, advertising services, and other companies that help us operate the store.

How We Use Personal Information

We may use personal information to process payments and orders; package, ship, track, and deliver purchases; provide confirmations and shipping updates; respond to questions; maintain customer accounts; detect and prevent fraud; operate and improve the website; send requested promotional messages; measure advertising; maintain business and tax records; enforce our policies; protect our rights; and comply with legal obligations.

Shopify

Our store is hosted and powered by Shopify. Shopify collects and processes personal information to provide the storefront, checkout, payment, security, account, analytics, and other commerce services used by Arcadia Velle. Information submitted through this store may be shared with and processed by Shopify and its service providers, including in countries outside your place of residence.

Learn more through the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

How We Disclose Personal Information

We may disclose personal information to Shopify and affiliated services; payment processors and financial institutions; UPS and other shipping providers; website hosting, technology, data-storage, and security providers; customer-support, analytics, advertising, and marketing providers; accountants, insurers, professional advisers, and legal-service providers; government agencies or courts when legally required; and a successor in connection with a sale, merger, restructuring, or transfer of the business. We may also disclose information when you direct us to do so or provide consent.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to keep the website and checkout functioning, remember preferences and cart contents, maintain account sessions, provide security, understand website traffic, measure performance, and support advertising where permitted. You can control cookies through your browser and any privacy controls displayed on our website. Blocking certain cookies may prevent parts of the website or checkout from working correctly.

Advertising and Analytics

We may use analytics and advertising services to understand how visitors use the website, measure advertising performance, and present relevant advertisements. Depending on your location and the services enabled, certain disclosures may be considered a sale, sharing, or targeted advertising under applicable privacy law. Where required, you may exercise available choices through our cookie banner or data-sharing opt-out page.

Marketing Communications

If you subscribe to promotional communications, we may send store news, product announcements, or special offers. You may unsubscribe at any time using the link in the message. You may still receive transactional communications about orders, payments, shipments, accounts, or customer-support requests.

Data Retention

We retain personal information for as long as reasonably necessary to complete transactions, provide support, maintain business and tax records, detect fraud, resolve disputes, enforce agreements, and meet legal obligations. Retention periods depend on the nature of the information, why it was collected, and applicable law.

Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No website, electronic transmission, or storage system can be guaranteed completely secure. You are responsible for protecting account credentials and should not send sensitive payment or identity information through ordinary email or the contact form.

Your Privacy Rights

Depending on where you reside, you may have rights to request access, correction, deletion, or portability of personal information; opt out of certain targeted advertising, sales, or sharing; withdraw consent; or appeal certain decisions. These rights may be subject to legal limitations. We may need to verify your identity before completing a request. To submit a request, email arcadiavelle@outlook.com. Requests involving information processed independently by Shopify may also be submitted through the Shopify Privacy Portal.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information directly from children under 13. If you believe a child provided personal information to us, contact us so we can review and, when appropriate, delete it.

Third-Party Websites

Our website may link to services operated by other companies, including social-media platforms. Their privacy practices are governed by their own policies. Arcadia Velle is not responsible for the privacy or security practices of third-party websites.

International Processing

Although Arcadia Velle currently ships within the United States, Shopify and other service providers may process information in other countries. Those countries may have privacy laws different from the laws where you reside.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our store, services, legal obligations, or privacy practices. The revised policy will be posted on this website with an updated revision date.